The controller of the images and personal information captured using the CCTV systems covered by this notice is Gold-Traders (UK) Ltd, trading as Gold Traders, of 29 High Street, Royal Wootton Bassett, SN4 7AA (registered office: 143 High Street, Royal Wootton Bassett, SN4 7AB). Company number: 6521732.
This notice explains how Gold Traders uses personal information that may be recorded on our CCTV systems, how we comply with the law on data protection, and what your rights are.
We have not appointed a Data Protection Officer, as we are not required to do so. Responsibility for data protection compliance within our organisation sits with our GDPR Compliance Manager. Contact details are set out in the "Contacting us" section at the end of this notice.
We do not sell your personal data.
We operate CCTV systems at our branch premises in Royal Wootton Bassett, Wiltshire, and Bodmin, Cornwall. Both branches front onto a public road, and our cameras may capture activity on the public highway immediately adjacent to our premises.
CCTV is also used during the handling and processing of items received by post, so that the receipt and weighing of every parcel is recorded on video. This protects both our customers and our staff.
CCTV signage is displayed at the entrance to all areas covered by our systems, in accordance with ICO guidance.
If you are in the field of vision of any of our CCTV systems, we may collect video recordings and still images featuring you. This may include your activities, your appearance, and other visual information recorded by our systems.
We may also collect personal information about you if you, or someone acting on your behalf, contact us regarding an enquiry, complaint, or other communication relating to our CCTV.
We use facial recognition technology in limited circumstances. This technology is used solely to control staff access to secure areas of our premises that are not accessible to the public. It is not used to monitor or identify members of the public visiting our branches.
Facial recognition data is biometric data and is classified as special category personal information under UK GDPR. Staff members whose biometric data is processed for access control purposes are informed separately, and appropriate safeguards are in place.
We collect and use personal information through our CCTV systems for the following purposes:
Our lawful basis for processing personal information captured by our CCTV systems is legitimate interests (UK GDPR Article 6(1)(f)). We have assessed that the use of CCTV for these purposes does not unduly interfere with your rights and freedoms.
We may anonymise personal information captured on our CCTV systems (for example, by obscuring a person's face) for use in other contexts where individual identification is not required.
We may share personal information captured by our CCTV systems with the following parties:
We do not disclose personal information to anyone except as set out above, unless we are legally obliged to do so.
Personal information captured by our CCTV systems is not routinely transferred to or stored in countries outside the United Kingdom.
In limited circumstances, individuals working for us may access personal information remotely if they are outside the UK. Where this occurs, they do so using our security measures and remain subject to English law and the same data protection obligations that apply within the UK.
In limited circumstances, parties to whom we disclose CCTV footage - as set out above - may be located outside the UK. In these cases, we will apply any legally required protections before disclosure takes place.
If you require more detail on the arrangements for any of the above, please contact us using the details in the "Contacting us" section below.
CCTV footage is generally retained for up to approximately 30 days, after which recordings stored on our system are overwritten.
If we receive an enquiry about a specific recording, or if footage is relevant to an ongoing incident, we will retain the relevant portion of the recording until it is no longer required. For criminal or civil legal proceedings, this may mean footage is retained until after all proceedings and appeals have been concluded, which could be a number of years. We will delete footage as soon as it is no longer needed.
You have the following rights in relation to your personal information:
Please note that not all of these rights apply in every circumstance. Some have specific requirements and exemptions, and certain rights may not be applicable to personal information recorded on a CCTV system. We will always tell you clearly if a right does not apply in your particular case.
There is no legal or contractual obligation for you to be recorded on our CCTV system. However, if you enter an area covered by our cameras, recording will take place in accordance with this notice.
We may ask you to verify your identity before responding to any request relating to your personal information. This is to ensure that data is not disclosed to anyone without the right to receive it.
More information about your rights can be found on the ICO's website at https://ico.org.uk/for-the-public/.
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO) - the UK's independent data protection regulator.
We'd always appreciate the opportunity to address your concerns directly before you contact the ICO. Please get in touch with us first and we'll do our best to resolve the issue quickly.
We may update this notice from time to time. When we do, we will update the date at the top of this page. We recommend checking this page periodically for any updates.
If you have any queries or complaints about how we handle your personal information in connection with our CCTV systems, please contact our GDPR Compliance Manager:
The website gold-traders.co.uk is operated by Gold-Traders (UK) Ltd, registered at 143 High Street, Royal Wootton Bassett, SN4 7AB, United Kingdom (Company Number: 6521732). By using this website or transacting with us, you agree to be bound by the terms outlined below. These Terms and Conditions may be updated periodically without prior notice. They do not affect your statutory rights.
This policy explains how Gold Traders uses any information you provide to us while using our website.
Give us a call if you have any questions. We don't use call centres, so there might be a delay in us answering if we're dealing with a customer.
