Common qestions when selling your gold
- How can I be sure I can trust you with my gold?
- I don't know what type of gold I have.
- My gold isn't hallmarked.
- I don't know how heavy my scrap gold is.
- Do you buy Silver?
- Do you buy Platinum?
- What payment options do you offer?
- Why does a same day bank transfer carry a £25 admin fee?
- If I donate my scrap gold to charity, how does it work?
- How much do you pay for scrap gold?
- Can I change my mind once I've sent my gold?
- Some of my jewellery is set with stones.
- Are your prices guaranteed?
- What happens if the gold price goes up once I've sent you my gold?
- What happens if the gold price goes down once I've sent you my gold?
- How quick do I receive payment?
- How should I package my gold?
- Are your prices really the highest in the market?
- Do you buy gold dust?
- How much is 9ct gold worth per gram?
First of all, don't just take our word on the service we provide. We use the independent 3rd party rating and survey company RatePoint to track our customer satisfaction levels. Every customer is invited to review our service once payment has been sent. To see what our customers are saying about us, please view our testimonials page.
Gold-Traders (UK) is a UK company, registered with Companies House (registration number 6521732).
We must stress the importance of using Royal Mail special delivery when sending your gold, and to use a good quality, padded 'Jiffy' style envelope. Not only is it trackable, but your property is also insured against loss or damage whilst in transit. We always inspect packages before accepting them. If the packaging is damaged, we will refuse to sign for the delivery and contact you straight away. Unfortunately, we must do this to cover ourselves and also to allow you to make a claim against the Post Office.
- All packages are handled under the supervision of CCTV surveillance.
- Prior to opening a package, it is identified from the unique code printed on the shipping label.
- The complete unopened package is weighed. Its weight is recorded on the envelope.
- The package is opened under camera supervision.
- We check-off the items against the claim form and weigh them straight away.
The above procedures are followed to protect all parties in the transaction. Should a discrepancy ever arise, we can then refer back to our CCTV footage.
No problem. Simply complete our claim form with as much information as possible. Once we receive your gold scrap, we'll test it and let you know what it's worth.
We pay exactly the same rates, whether an item carries a British hallmark or not. Our testing methods allow us to very accutately determine the composition of all items. So, for example, if we receive an unhallmarked piece of 18ct gold, providing it contains 75% gold, that's what we pay out on. If, following our testing an item turns out to be of a lower purity, our prices are adjusted accordingly.
If your home scales aren't accurate enough, don't worry. Once you've completed our claim form and sent us your scrap gold, we'll weigh it and let you know what it's worth. You can then decide if you wish to sell it, or have us return it at no charge.
Yes we silver coins, silver bullion and scrap silver of all purities. Please see our scrap silver prices page for our up-to-date rates.
Yes, we buy Platinum jewellery, coins and scrap Platinum. Please see our scrap platinum prices page for our up-to-date rates.
We offer a wide selection of payment options.
- Direct (BACS) bank transfer
- Guaranteed same day (CHAPS) payment
- Charity donation.
Issued on the day we receive your unwanted gold (Monday to Friday), all cheque payments are sent via Royal Mail first class post.
Direct (BACS) bank transfer
Your payment is transferred straight into your bank account on the day we receive your gold. Although not guaranteed, most customers report their money shows on their account within a few hours.
For security, we send cash using Royal Mail Special Delivery. To cover postage and handling fees, we charge £4.50, plus £0.60 for each £100. Cash payments are limited to a maximum of £2,500.
Depending on the size of payment and type of PayPal account you have, PayPal may deduct a transaction fee from the payment we send you. Gold-Traders (UK) is not responsible for such charges. If this happens, you are welcome to cancel the payment transfer and ask us to send a cheque instead.
Guaranteed same day (CHAPS) payment
CHAPS payments are guaranteed to reach your account on the same day we receive your gold (Monday to Friday). CHAPS payments carry a £25 bank charge.
We pay a 5% premium if you are donating the proceeds of your gold sale to charity.
Often referred to as a CHAPS payment, this option guarantees our payment to you will reach your account (as cleared funds) by 5pm on the same day we receive your gold.
As our bankers levy a transaction fee for same day transfers, regrettably, we must pass this charge on.
If you would prefer to donate the value of your scrap gold to charity, we will pay an additional 5% on top of the scrap value.
We have tried to make the process as simple and transparent as possible.
- Nominate your chosen charity on the quotation form.
- Send us your scrap gold items
- We will calculate the value and add the additional 5% premium to the price.
- We will issue you with a cheque, made payable to your nominated charity.
Please Note: The charity you select must be a registered charity, recognised by the Charity Commission.
Our prices are constantly changing. As of 19/06/2013, we are paying a minimum of £9.71 / gram for scrap gold. This price is guaranteed for a full 3 days for all claims submitted on this date. For a full summary of what we pay, please see our scrap gold prices page.
Yes you can. Simply notify us within 24 hours of payment notification and return our payment within 3 days and we'll return your item(s) fully insured at no charge.
Unfortunately, we only pay for the intrinsic gold content and must therefore remove any stones from their mounts. If you would like the stones returned to you, please state this on your claim form.
Yes they are. Once you've generated your claim, the quoted price is guaranteed for a full 3 days (subject to your scrap gold being of the correct type and weight).
We always pay you the best price available. If the price goes up, we'll pay you the higher price.
As we guarantee our scrap gold values for 3 days, providing the item(s) were described properly, we'll pay you the amount we quoted.
All claims are processed on the day we receive them. If you elect to be paid by bank transfer or PayPal, your money will be in your account by the end of the day.
If possible, please send your scrap gold in a padded / ‘Jiffy' envelope, preferably inside a small plastic bag. If you use a normal envelope (not recommended), wrap your item(s) in kitchen roll and tape securely. Please also ensure the seams of the envelope are securely taped.
You should always send your scrap gold by Royal Mail Special Delivery. Gold-Traders cannot be held responsible for items lost or damaged in transit.
We believe so. We regularly monitor the price of scrap gold and adjust our prices accordingly. As we do not have retail or high street premises to maintain, our costs are much lower than our competitors, allowing us to pay you more for your scrap gold.
Incidentally, if you do happen to find another company paying a higher rate than us, please let us know – we'll aim to beat it!
No, we do not buy alluvial gold dust.