Selling Your Gold, Silver and Platinum - Our Terms and Conditions
Online / Verbal Quotations
All valuations are subject to the gold item(s) being weighed and tested by us.
Gold Testing
It is important to note that we buy gold for scrap. During testing, we may file the surface of your item(s), cut and separate non-gold parts such as brooch pins and remove stones from their settings.
If, following testing, we determine an item is not a minimum of 8 carat (33.3%) gold, it will be returned to the customer.
Shipping
Gold-Traders (UK) Ltd will not be held liable for any loss or damage to items whilst in transit to us or from us. Please therefore ensure that you select the most appropriate shipping method for your items and that it is adequately insured.
When sending your items, we strongly recommend using Royal Mail Special Delivery. Please do not use Recorded Delivery as this shipping method does not offer sufficient insurance or security.
Please ensure you package all items appropriately. We recommend using a robust, padded 'Jiffy' style envelope, placed inside a Royal Mail silver polythene Special Delivery envelope.
For our mutual safety (and to facilitate any potential claim against the postal company), items requiring a signature on delivery will be inspected for damage or tampering to the envelope. If damage or tampering is evident, we will refuse to accept the package and ask for it to be returned to the sender. If we are able to identify you as the sender (from the unique shipping label), we will contact you to advise of our actions.
If you choose not to accept our valuation, we will return all your items via Royal Mail Special Delivery with insurance set at the appropriate rate for your items. This will be at our cost - there is no charge for this service.
It is standard company policy to return non-gold items to the customer. If we are returning non-gold items, they will be sent on a standard first class postal service as the item(s) will be deemed as having no value. At our discretion, the package will include Royal Mail Recorded (Signed for) delivery tracking. We do not charge a fee for the return of non-gold items using first class post. A customer may however request the return of their non-gold items Royal Mail Special Deliviery, in which case, a shipping fee of £4.95 will apply.
Payments by PayPal
When PayPal is selected as the preferred payment method, we must verify that we hold a valid e-mail address. Our confirmation e-mail will contain a verification link which must be activated in order for the PayPal payment to be made.
If the gold item(s) are received by Gold-Traders (UK) Ltd, but e-mail validation is not completed within 5 days of our quotation, payment will be automatically made by cheque and sent to the address supplied.
Gold-Traders (UK) Ltd will not be held liable for any transaction fees that you may incur when receiving money to your PayPal account.
Valuations
To allow us to value your items, stones will be removed from their settings and other non-precious metal items will also be removed. You should understand that if you subsequently request the return of your items, we will be unable to re-set your stones or re-attach non-gold parts.
Providing the final valuation does not differ by more or less than 10% of our initial quotation, payment will be automatically made using the customer's preferred payment method.
If however the final valuation differs by more or less than 10% of the initial quote, authorisation will be sought before payment is made.
Gold-Traders (UK) Ltd reserves the right to return all items to the customer.
All payments made are inclusive of VAT. If you require a VAT invoice, please contact us.
Cooling Off
A customer has 24 hours from notification of payment in which to change their mind. Written notification must be received within this time period (e-mails are acceptable) and our payment subsequently returned within 3 days. Gold-Traders (UK) Ltd will then return the gold, fully insured, at no cost to the customer.
Credit Checks / Additional ID
For transactions over £10,000, we reserve the right to perform a credit check and seek additional identification.
