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Selling Your Gold - Our Terms and ConditionsOnline / Verbal Quotations All valuations are subject to the gold item(s) being weighed and tested by us. Gold Testing It is important to note the items may become tarnished where testing takes place. Such tarnishing is however superficial and can be polished out. In some circumstances, it may be necessary to scrape a very small sample of metal from the item. If this occurs, we will always do our best to ensure this is done on an area of the item that is not usually visible. If, following testing, we determine an item is not a minimum of 9 carat gold, it will be returned to the customer using Royal Mail Recorded Delivery. Shipping Gold-Traders.co.uk will not be held liable for any loss or damage to items whilst in transit to us. Please therefore ensure that you select the most appropriate shipping method for your items and that it is adequately insured. We strongly recommend you send all items using Royal Mail Special Delivery. Please do not use Recorded Delivery as this shipping method does not offer sufficient insurance. Please ensure you package all items appropriately. We recommend using a robust, padded 'Jiffy' style envelope. For our mutual safety (and to facilitate any potential claim against the postal company), items requiring a signature on delivery will be inspected for damage or tampering to the envelope. If damage or tampering is evident, we will refuse to accept the package and ask for it to be returned to the sender. If we are able to identify you as the sender (from the unique shipping label), we will contact you to advise of our actions. Payments by PayPal When PayPal is selected as the preferred payment method, we must verify that we hold a valid e-mail address. Our confirmation e-mail will contain a verification link which must be activated in order for the PayPal payment to be made. If the gold item(s) are received by Gold-Traders.co.uk, but e-mail validation is not completed within 5 days of our quotation, payment will be automatically made by cheque and sent to the address supplied. Gold-Traders.co.uk will not be held liable for any transaction fees that you may incur when receiving money to your PayPal account. Gold Valuations Providing the final valuation does not differ by more or less than 10% of our initial quotation, payment will be automatically made using the customer's preferred payment method. If however the final valuation differs by more or less than 10% of the initial quote, authorisation will be sought before payment is made. Gold-Traders.co.uk reserves the right to return gold to the customer. Cooling Off A customer has 3 days from notification of payment in which to change their mind. Written notification must be received within this time period (e-mails are acceptable) and our payment subsequently returned. Gold-Traders.co.uk will then return the gold at no cost to the customer.
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