Frequently Asked Questions

How can I be sure I can trust you with my gold?

First of all, don't just take our word on the service we provide. We use the independent 3rd party rating and survey company RatePoint to track our customer satisfaction levels. Every customer is invited to review our service once payment has been sent. To see what our customers are saying about us, please view our testimonials page.

Gold-Traders (UK) is a UK company, registered with Companies House (registration number 6521732).

We must stress the importance of using Royal Mail special delivery when sending your gold, and to use a good quality, padded 'Jiffy' style envelope. Not only is it trackable, but your property is also insured against loss or damage whilst in transit. We always inspect packages before accepting them. If the packaging is damaged, we will refuse to sign for the delivery and contact you straight away. Unfortunately, we must do this to cover ourselves and also to allow you to make a claim against the Post Office.

  • All packages are handled under the supervision of CCTV surveillance.
  • Prior to opening a package, it is identified from the unique code printed on the shipping label.
  • The complete unopened package is weighed. Its weight is recorded on the envelope.
  • The package is opened under camera supervision.
  • We check-off the items against the claim form and weigh them straight away.

The above procedures are followed to protect all parties in the transaction. Should a discrepancy ever arise, we can then refer back to our CCTV footage.

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I don't know what type of gold I have.

No problem. Simply complete our claim form with as much information as possible. Once we receive your gold scrap, we'll test it and let you know what it's worth.

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I don't know how heavy my scrap gold is.

If your home scales aren't accurate enough, don't worry. Once you've completed our claim form and sent us your scrap gold, we'll weigh it and let you know what it's worth. You can then decide if you wish to sell it, or have us return it at no charge.

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What payment options do your offer?

We offer a wide selection of payment options.

  • Cheque
  • PayPal
  • Same day (CHAPS) payment
  • Charity donation.

Note regarding PayPal payments:
Depending on the size of payment and type of PayPal account you have, PayPal may deduct a transaction fee from the payment we send you. Gold-Traders (UK) is not responsible for such charges. If this happens, you are welcome to cancel the payment transfer and ask us to send a cheque instead.

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Why does a same day bank transfer carry a £25 admin fee?

Often referred to as a CHAPS payment, this option guarantees our payment to you will reach your account (as cleared funds) by 5pm on the same day we receive your gold.

As our bankers levy a transaction fee for same day transfers, regrettably, we must pass this charge on.

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If I donate my scrap gold to charity, how does it work?

If you would prefer to donate the value of your scrap gold to charity, we will pay an additional 5% on top of the scrap value.

We have tried to make the process as simple and transparent as possible.

  • Nominate your chosen charity on the quotation form.
  • Send us your scrap gold items
  • We will calculate the value and add the additional 5% premium to the price.
  • We will issue you with a cheque, made payable to your nominated charity.

Please Note: The charity you select must be a registered charity, recognised by the Charity Commission.

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How much do you pay for scrap gold?

Our prices are constantly changing. As of 22/11/2008, we are paying a minimum of  £5.19 / gram for scrap gold. This price is guaranteed for a full 5 days for all claims submitted on this date. For a full summary of what we pay, please see our scrap gold prices page.

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Can I change my mind once I've sent my gold?

Yes you can. Simply notify us within 3 days of payment notification and return our cheque or refund our PayPal payment and we'll return your item(s) at no charge.

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Some of my jewellery is set with stones.

Unfortunately, we only pay for the intrinsic gold content and must therefore remove any stones from their mounts. If you would like the stones returned to you, please let us know.

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Are your prices guaranteed?

Yes they are. Once you've generated your claim, the quoted price is guaranteed for a full 5 days (subject to your scrap gold being of the correct type and weight).

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What happens if the gold price goes up once I've sent you my gold?

We always pay you the best price available. If the price goes up, we'll pay you the higher price.

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What happens if the gold price goes down once I've sent you my gold?

As we guarantee our scrap gold values for 5 days, providing the item(s) were described properly, we'll pay you the amount we quoted.

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How quick do I receive payment?

All claims are processed on the day we receive them. If you elect to be paid by bank transfer or PayPal, your money will be in your account by the end of the day.

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How should I package my gold?

If possible, please send your scrap gold in a padded / ‘Jiffy' envelope, preferably inside a small plastic bag. If you use a normal envelope (not recommended), wrap your item(s) in kitchen roll and tape securely. Please also ensure the seams of the envelope are securely taped.

You should always send your scrap gold by Royal Mail Special Delivery. Gold-Traders cannot be held responsible for items lost or damaged in transit.

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Are your prices really the highest in the market?

We believe so. We regularly monitor the price of scrap gold and adjust our prices accordingly. As we do not have retail or high street premises to maintain, our costs are much lower than our competitors, allowing us to pay you more for your scrap gold.

Incidentally, if you do happen to find another company paying a higher rate than us, please let us know – we'll aim to beat it!

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